Have a question about a product, a pre-order or an order you placed? Contact us with the form below and the Double Collectables team will reply by email.
Email Double Collectables
Prefer to write from your own inbox? Email us at sales@doublecollectables.com.
What to include when you contact us
- Your order number, if your message is about an order or a pre-order.
- The product name, or a link to its page.
- For Japanese products, the set code shown on the product page, such as OP-17 or M6.
The more detail you share, the quicker we can help.
Questions we can help with
Contact us about anything you’d like to know before or after you buy:
- Product details, such as what’s inside a box, the language and the release date
- Pre-orders and upcoming releases
- An order you have placed
- Restocks of sold-out products
- Japanese products and graded cards
While you wait for our reply, browse all products or see the latest pre-orders.